News List Keywords Category - Any -Case studyCustomer experienceInsightsInformation and scorecardsIntegration and APIsStrategy How local governments can digitally transform their customer service July23,2020 A panel of leading government subject matter experts discussed the topic: "Digitally transforming the delivery of customer service in local government" Read article Don’t think digital disruption, think digital enablement of customers June4,2020 In times of crisis, social media comes alive with experts offering silver bullets to help businesses survive in unprecedented times. Read article Automatic Execution - Connected Customer Strategies April30,2020 In this sixth blog in the series, we take a look at the automatic execution strategy companies can adopt to build much deeper relationships with customers. Read article The Coach - Connected Customer Strategies April29,2020 In this fifth blog in the series, we take a look at the coach behaviour strategy companies can adopt to build much deeper relationships with customers. Read article Curated Offering - Connected Customer Strategies April28,2020 In this fourth blog in the series, we take a look at the "curated offering strategy" companies can adopt to build much deeper relationships with customers. Read article Response to Desire - Connected Customer Strategies April27,2020 In this third blog in the series, we take a look at the respond to desire strategy companies can adopt to build much deeper relationships with customers. Read article Connected Customers - An introduction for organisations April24,2020 In this second series of blogs, we take a look at 4 effective strategies companies can adopt to build much deeper relationships with customers. Read article Australian local government embracing online forms March30,2020 Online forms for local government that provide customers with what they want - convenience, first and foremost. Read article Only 24% of b2b execs understand digital disruption. Are you one of them? December23,2019 B2B companies are way behind their B2C peers when it comes to digital. In this blog we consider the positives for B2B CEOs looking at developing their organisation's digital capability. Read article Shadow IT - A hidden enemy or an overlooked opportunity? August23,2019 Shadow IT sounds like a threat but handled right it can drive innovation and digital progress in an organisation. Read article The Missing 75%. Is your IT Department only managing 25% of your information? July23,2019 It may sound frightening - but today, at this very moment, there is a high likelihood that if you are the CEO or Executive Manager of a Local Government organisation, your IT staff are managing only 25% of your information Read article Digital Services: Online Events Calendar July23,2019 Digital disruption continues to impact upon us all. In this blog we will look at some digital services that we have developed the problems that they solve for our clients Read article The pressure is on every CEO to deliver better customer service July8,2019 Despite decreasing budgets the pressure is on every CEO to not just satisfy customers, but to delight them Read article 2 more digital building blocks: automation and organisation June27,2019 Six digital building blocks and how you can use them. In this blog, we look at blocks three and four, automation and organisation. Read article Three Videos That Explain Why Your IT Should Look Like Lego Blocks June23,2019 How to build technology solutions to thrive in the digital era. These three videos offer excellent "plain English" explanations to non-IT people on how today's "apps" can quickly and efficiently be used to ensure your organisation stays relevant. Read article Previous page ‹ Previous Page 2 Next page Next ›