Insights

A panel of leading government subject matter experts discussed the topic: "Digitally transforming the delivery of customer service in local government"

In times of crisis, social media comes alive with experts offering silver bullets to help businesses survive in unprecedented times.

In this sixth blog in the series, we take a look at the automatic execution strategy companies can adopt to build much deeper relationships with customers.

In this fifth blog in the series, we take a look at the coach behaviour strategy companies can adopt to build much deeper relationships with customers.

In this fourth blog in the series, we take a look at the "curated offering strategy" companies can adopt to build much deeper relationships with customers.

In this third blog in the series, we take a look at the respond to desire strategy companies can adopt to build much deeper relationships with customers.

In this second series of blogs, we take a look at 4 effective strategies companies can adopt to build much deeper relationships with customers.

Online forms for local government that provide customers with what they want - convenience, first and foremost.

B2B companies are way behind their B2C peers when it comes to digital. In this blog we consider the positives for B2B CEOs looking at developing their organisation's digital capability.

Shadow IT sounds like a threat but handled right it can drive innovation and digital progress in an organisation.

It may sound frightening - but today, at this very moment, there is a high likelihood that if you are the CEO or Executive Manager of a Local Government organisation, your IT staff are managing only 25% of your information

Digital disruption continues to impact upon us all. In this blog we will look at some digital services that we have developed the problems that they solve for our clients

Despite decreasing budgets the pressure is on every CEO to not just satisfy customers, but to delight them

Six digital building blocks and how you can use them. In this blog, we look at blocks three and four, automation and organisation.

How to build technology solutions to thrive in the digital era. These three videos offer excellent "plain English" explanations to non-IT people on how today's "apps" can quickly and efficiently be used to ensure your organisation stays relevant.