Insights

Mid market organisations are embracing integration and seeing the benefits through seamless interactions with customers.

Develop a digital strategy around the things that won’t change, then develop the enabling technology to deliver.

We’re delighted to present our digital council infographic, a representation of what a digitally transformed council looks like

Last week, the Colac Otway Council relaunched their online customer portal, unveiling a fully integrated submit a request form that is available 24/7 on any device.

Using Symphony3’s customer portal technology, the kiosk provides a simple easy to use interface that any member of the community can use to access key council services.

Despite decreasing budgets the pressure is on every CEO to not just satisfy customers, but to delight them.

To drive transformation, organisations and leaders must learn to unlearn mindsets and behaviours that limit their success.

With Smart Glue, we unify your systems and make them easy and efficient to manage.

The three steps for driving web success in uncertain times.

Customers don’t want to trawl through pages of solutions. They want to get to the solution they need quickly and easily. Enter the solutions builder.

Six digital initiatives you can focus on that will deliver long-term value while your competitors are busy jostling on email and social media.

A panel of leading government subject matter experts discussed the topic: "Digitally transforming the delivery of customer service in local government"

In times of crisis, social media comes alive with experts offering silver bullets to help businesses survive in unprecedented times.

In this sixth blog in the series, we take a look at the automatic execution strategy companies can adopt to build much deeper relationships with customers.

In this fifth blog in the series, we take a look at the coach behaviour strategy companies can adopt to build much deeper relationships with customers.