Glen Eira Council recently launched a digital kiosk in its Carnegie library.
Using Symphony3’s customer portal technology, the kiosk provides a simple easy to use interface that any member of the community can use to access key council services.
This includes the ability to book a hard waste collection...
...and to report an issue.
Both of these online services are tightly integrated with Infor Pathway
This ensures that all hard waste requests and reported issues are automatically lodged in council systems, workflows and processes within seconds.
An accessible tool that benefits and empowers customers and council staff
The kiosk benefits customers by...
- Providing an easy-to-use self-service interface to access key council services.
- Allowing residents to book a hard waste collection quickly and easily.
- Enabling residents to report an issue via a simple online form.
- Helping residents to get involved in their community.
- Providing access to planning application advertisements and the ability for residents to submit their own.
The kiosk benefits council staff by...
- Fully integrating with councils Infor Pathway ERP system. The hard waste and integrates directly with council systems eliminate manual handling of requests and speeds up delivery times.
- Placing the kiosk in the library council staff can engage the community with their online services and handhold community members who are less tech-savvy.
For more information, or to discuss how we can help your organisation deliver improved services get in touch.