Digital Transformation - New Website Simplifies Information Provision & Digital Service Delivery
Dollars saved by using Open Source (estimate)
Customer experiences transformed every month
Round the clock service delivery
Government level security
The Vision
To provide Alpine Shire Council with an easy to use, modular, digital experience platform. The solution needed to seamlessly connect citizens to council’s digital services. The modular design would enable council to build new features incrementally over time as budget allowed.
The new Digital Experience Platform running on Drupal 10 functionality would make it much easier, quicker and more efficient to manage web content.
The Digital Challenge
Council residents and employees liked the simplicity of the existing Alpine Shire website. However it was running on the Drupal 7 CMS, a technology that has reached end of life and was no longer supported. In addition, content creators were shackled by the technological limitations of the older technology. An upgrade was required but there were limited internal resources and a limited budget.
The Solution
UX Reimagination
We worked to strip away unnecessary design and content complexity with an updated, intelligent information architecture that anticipates user needs.
Search
We implemented advanced Solr search allowing citizens to find content and services with lightning-fast speed.
Content Creator Empowerment Suite
Deployed intuitive authoring tools that liberate staff from technical constraints
Enterprise-Grade Security Architecture
Ensured the solution was hosted on a platform with advanced Government-grade security (supported by our partner AWS).
Implemented advanced Active Directory integration
Implemented advanced Active Directory integration with sophisticated role-based access controls that provide access to information and functionality based on organisational hierarchy.
Future-Ready Integration Framework
The website is built on Symphony3's platform and is designed for seamless integration with over 50 local government systems via Symphony3's SmartGlue platform.
Transformative Results
Citizen Experience Revolution
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Instant Information Access via Search: Critical services now discoverable in seconds, not minutes
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Barrier-Free Engagement: Inclusive design ensures equal access for all community members
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Intuitive Navigation: Navigation that is logical, easy to use and makes it quick to get to the information you need.
Staff Productivity Explosion
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Content Management Improvements: Content creation that once took hours is now completed in minutes
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Workflow Acceleration: Streamlined processes eliminate bottlenecks and ensure content can be improved quickly and efficiently
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Creative Freedom: Staff now focus on creating easy to use, innovative content rather than wrestling with technology
Organisational Transformation
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Operational Cost Disruption: Reduction in maintenance overhead – Symphony3 manage all overheads and support is available 24/7
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Digital Resilience: Platform built to evolve with emerging technologies
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Brand Elevation: Alpine’s digital presence now projects efficiency and a forward-thinking leadership team managing a modern progressive organisation.
The Horizon: What's Next?
This launch of Alpine’s new DXP is the foundation for Alpine Shire's ongoing digital evolution. The website's modular architecture enables future integration with Symphony3's revolutionary SmartGlue platform, which will:
- Enable development of end-to-end personalised digital services
- Unleash AI-powered workflow automation across departments
- Enable real-time data synchronisation across all Council systems
The Symphony3 Difference
The Alpine Shire transformation exemplifies the philosophy of making things ‘as simple as possible, but no simpler’. By stripping away complexity, we've created a digital experience that is easy for citizens to use and easy for employees to maintain and support.
