Golden Plains Shire Council

Public sector

Streamlining services with advanced digital services and system integration.

About Golden Plain Shire

Client since 2014.

Golden Plains covers 2,705 square kilometres with a population of circa 20,000. Whilst it is one of the smallest Local Government Areas in Victoria it is also amongst the fastest growing. 56 communities and 16 townships.

Goldern Plains Shire Council

Requirement: Digital transformation via the Symphony3 platform

Council needed website redevelopment and smooth integration to core business systems.

The Challenge

  • Cluttered website(s) and poor search making it difficult for citizens to find information.
  • No integration to internal systems meaning lots of manual data entry and associated errors.
  • Staff not empowered to create engaging content and communications.
  • Limited internal technical resources.

Solution Symphony3 Delivered

  • A new WCAG AA 2.1 compliant website built on the Symphony3 shared platform (Drupal 9) and utilising Solr search for advanced search.
  • Use of design-system to replicate existing designs quickly by utilising premade UI components and elements.
  • Migration of content from old website to new site.
  • A customer service portal integrated with OpenOffice, Altus/Synergysoft.
  • Staff trained and documentation provided to enable ongoing content management by Golden Plains with limited or no user support required.

Client Benefits and Outcomes

  • Superior customer experience: Website delivering enhanced digital experience including great search and digital service delivery via online forms.
  • Automation of processes: Integration of online forms with core systems now eliminates manual processing.
  • Cost savings: By reusing code, designs and forms developed by other councils.
  • Unlocking staff potential: Fully trained staff have access to better digital tools enabling employees to design great-looking pages and content.

Golden Plains Shire Homepage

Staff have access to better digital tools to design great-looking pages and content.