Simple, connected customer experiences
Built on open-source, council-ready platforms. Great digital services are end-to-end journeys that link front-end touchpoints to core systems. We design websites, digital forms, customer portals and staff intranets, integrating them with CRM, ERP, records, payments and GIS, so services work.
Outcomes we deliver
Better services
Faster, clearer, 24/7 self-service.
Streamlined journeys
Fewer steps, higher completion.
Lower cost to serve
Less manual handling, fewer errors.
Higher uptake & revenue
More payments, more permits, more usage.
Citizen Experience Platforms (Corporate Websites)
Modern, accessible Drupal websites tailored for councils—built to help residents find and do things quickly.
Key features
Alerts, news, events, consultations, publications
Built-in AI tools for content creators
Personalised CTAs and reusable content blocks
Performance, SEO and analytics baked in
Open-source core (Drupal) to avoid lock-in
Task-led IA, enterprise search, WCAG 2.1 AA
Why it matters
Fewer customer service calls. More tasks completed online first time.
Good fits: corporate sites, emergency & capital works microsites.
Client stories
City of Greater Bendigo Launches New Website
Alpine Shire Council Launches New Website
Ararat Rural City Council Launches New Website
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Website
Integrated Digital Forms
High-usability, mobile-first forms that automate workflows and connect to your systems.
Key Features
Complex logic, attachments, SLAs, routing & approvals
Payments (rates, infringements, permits)
Identity (Entra ID/SAML/OIDC) and role-based access
Data connections to CRM/ERP/Authority
No per-user pricing; unlimited file uploads
The value to you
Less re-keying. Faster processing. Clearer status for residents and staff.
Client Story
Colac Otway Shire Council Launch New Integrated Forms Portal
Customer Portals & Payments
Secure self-service hubs for residents and businesses to manage requests, permits, payments and notifications.
Key features
Single sign-on and profile management
Case tracking, renewals, documents & correspondence
Integrated payments and receipts
Auditable, privacy-aware data flows
The value to you
Higher digital uptake and on-time payments; fewer inbound enquiries.
Client Story
Intranets & Staff Portals (optional add-on)
Team-friendly intranets that surface tasks, forms, policies and systems in one place—with permissions and governance built in.
Client Story
Integration-first by design
Every solution is built to connect front ends to back-end systems. Our SmartGlue integration platform provides secure data flows, monitoring, and the flexibility to swap or extend systems over time—no brittle one-offs.
Connects to CRM, ERP, records, payments, GIS and more
Real-time and scheduled sync options
Observability and alerting for peace of mind
AI-ready when you are
Your digital foundation is ready for assistive search and agents once the use case is proven. With Beetrix.AI, safely pilot scenarios like knowledge search (e.g., heritage), customer Q&A and agentic workflows—without vendor lock-in.
Why Symphony3
Sector expertise
Designed for council tasks and citizen needs
Design that converts
Clear, consistent patterns that guide completion
Secure & compliant
Privacy-first, SSO, role-based access, WCAG 2.1 AA
Open & extensible
Drupal at the core; SmartGlue for integrations; API-first
Measured outcomes
Analytics, funnels and dashboards to track adoption and ROI
Get started
Ready to simplify digital service delivery and lift uptake? Book a demo or make an enquiry—we’ll map your top tasks to the right solution mix.