CiviCRM is an open source CRM solution that helps organisations better manage stakeholder relationships in a digital world. Symphony3 is a Melbourne, Australia based CiviCRM partner with many years of CRM implementation expertise.
Symphony3 is proud to be a CiviCRM Partner. We have designed and implemented CRM solutions (using CiviCRM) for organisations across Australia and beyond. We have helped deliver CRM projects for the largest corporates (e.g. Toyota) to organisations with one or two employees.
CiviCRM - An open source CRM for managing stakeholders
With stakeholders (customers, members, employees, partners, volunteers) increasingly demanding more sophisticated digital services a powerful digital platform has become imperative for reliable service delivery. An integrated CRM (Customer Relationship Management) is a fundamental requirement of a digital platform. We implement CiviCRM, the open source CRM, for many of our clients. CiviCRM allows you to capture interactions across all channels and to better deliver services to your stakeholders depending on their needs.
CiviCRM Partner with extensive CRM experience
Symphony3 is proud to be a CiviCRM Partner. We have designed and implemented CRM solutions (using CiviCRM) for organisations across Australia and beyond. We have helped deliver CRM projects for the largest corporates (e.g. Toyota) to organisations with one or two employees.
Our CiviCRM consultants primarily service clients across Australia from our office in Melbourne; We also have consultants in Mumbai, India and Dublin, Ireland enabling us to work with select clients around the world.
CiviCRM is a scalable and affordable platform, allowing not for profit, government and small and medium sized enterprises to better manage relationships with their stakeholders. This includes customers, members, residents, volunteers, sponsors, and even donors.
CRM and your digital strategy
CiviCRM integrates very closely with Drupal, the open source CMS. Drupal is the most widely used enterprise-scale content management system (CMS) in the world. Importantly, with customers demanding increasingly sophisticated digital services, not all Drupal sites are the same. Our Drupal sites are part of an overall digital platform that includes CiviCRM. The Symphony3 digital platform is built specifically to ensure our clients can deliver, simple connected customer experiences. CRM is critical to achieving this.
Why is CiviCRM Different?
We have developed CiviCRM to integrate with our digital platform, which has been designed to meet the specific needs of our clients. Our platform can deliver many of the digital services stakeholders are demanding with minimal configuration. The platform can be quickly learned by internal staff with basic IT skills. Benefits of CiviCRM include:
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No licence fees: CiviCRM is open source.
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We install CiviCRM on the cloud, making it available 24/7 anywhere in the world.
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Low overall cost of ownership. Not only do you save on licence fees but overall configuration of CiviCRM is much lower than if you were to use proprietary CRM systems (e.g. Salesforce.com or Microsoft Dynamics).
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CiviCRM integrates tightly with the Drupal CMS - making your website really powerful! We can also integrate with WordPress.
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Ideal for not for profits, membership organisations, government organisations and for-profit organisations in the B2B sector.
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It's supported by thousands of people around the world who are active in the CiviCRM community.
- Full integration with internal systems. We can integrate CiviCRM with your internal systems, e.g. finance. This saves you time and money.
CRM Guidance and Advice
Our consultants have worked on many CRM project over many years. We know how to make CRM work in organisations. Change management is part of every implementation project we undertake. We aim to guide every client through the CRM (and overall digital) journey and ensure your implementation is a success.
- We provide our clients with a digital roadmap as a first step - this outlines the steps you need to take on the digital journey of which CRM is a critical piece. A roadmap is crucial for navigating complex (and sometimes daunting) digital journeys.
- We get in the trenches with you. We configure CiviCRM to your needs. We will run workshops to help you ascertain your needs and the needs of your community. We will provide onsite and online training to all staff and in depth knowledge transfer.
- We will provide ongoing support and maintenance to ensure your CRM performs optimally at all times.
Contact us today to find out how Symphony3 can ensure CivCRM meets your needs.