We work alongside our clients to help them:
- Deliver simple and connected customer experiences.
- Fully understand their relationship with the customer.
- Build digital platforms and integrated systems based on open-source solutions.
How We Add value
Our clients receive:
- More satisfied customers through an enhanced customer experience.
- Immediate cost reductions through implementation of open source solutions.
- A scalable, flexible, long term solution – a digital platform that creates further cost and time savings.
- A quantum leap in digital connections, transactions and sales.
We help our clients to create “simple, connected customer experiences in a digital world.”
We work with clients in the following sectors:
- Local government.
- Small and mid size business to business (B2B) companies.
- Associations and member-based organisations.
- Government departments in Emerging Countries.
How we do it
Our clients already have strong relationships with many of their customers and systems that have worked well in the past. However, the increasingly digital world in which we live brings with it a complexity in how ,when and why customers connect to organisations. Our clients seek assistance in navigating such complexity and guidance on tying all systems together in a way which delivers simple, connected customer experiences.
Roadmaps are simple, practical documents that clearly show our clients how they can deliver simple and connected customer experiences in a digital world.
We provide our clients with a detailed road map to implement digital platforms. While we favour open source software, open standards and open data, the roadmap can also be applied to (most) proprietary systems.
We recommend staged implementation. Alignment of people and process with technology is critical to deliver the desired outcomes.
We bring all the various systems in an organization together to talk to each other and talk to the customer. The frameworks and platforms we create for you are proven and robust. The result is better customer service, improved customer relationships and a much better customer experience.
We have built platforms to solve the specific needs of our clients. Our three main platforms are below.
Data and System Integration
We bring all the various systems in an organization together to talk to each other and talk to the customer. The information management framework we create for you is proven and robust. The result is better customer service, improved customer relationships and a much better customer experience.
Digital marketing - we help you build your internal skills in all facets of digital marketing integration, from content management to analytics.
CRM - We help you configure and maintain your customer relationship management systems, processes and data.
We provide you with system support and maintenance and the training required to run your platform.