The impact of the digital revolution
Local government’s worldwide are being impacted by the digital revolution. in Australia, community expectations and cost-cutting are continuing to drive the digitisation of services that were previously delivered face to face or over the telephone.
At Symphony3 we understand local government. Our senior consultants have worked with senior management at over 70 local governments over 20 years. We combine high-end strategic consulting with the practical ability to implement. Strategies developed by consultants with no implementation experience fail. In today’s fast moving digital world you can’t develop digital strategies without understanding the practicalities around implementation. To develop an executable strategy you must understand implementation.
A digital strategy is required.
Digitisation is complex as it impacts on so many areas of council. This makes a digital strategy a key requirement for success.
The many areas of local government that are impacted by digitisation include:
- Service delivery – channel shift from face to face to online.
- Reduction of internal manual processing – automation and system integration will eliminate manual processes.
- Resource allocation – budgets will be reduced and eliminated in some places and increased in others.
- Skills – council will need to invest in new digital skills.
You cannot expect to manage all these digital changes without a plan or strategy. Symphony3 has been providing digital strategies to local governments that are delivering great benefits to councils and their communities.
Why choose Symphony3 as your digital strategists?
At Symphony3 we understand local government. Our senior consultants have worked with senior management at over 70 local governments over 20 years. We combine high-end strategic consulting with the practical ability to implement. Strategies developed by consultants with no implementation experience fail. In today’s fast moving digital world you can’t develop digital strategies without understanding the practicalities around implementation. To develop an executable strategy you must understand implementation.
We understand how to implement strategies in local government. Our promise is to work with you to deliver a digital strategy that is 1) built on a robust framework with strong academic backing, but 2) can be practically implemented. If required we will help you implement as we have done with many other local government clients. See our client stories section for more information.
Outcomes from a digital strategy.
Our digital strategies are called digital roadmaps. They deliver practical digital outcomes. Your organisation’s digital roadmap, developed between council staff and Symphony3 will:
- Articulate a high level digital vision that all staff can embrace.
- Highlight current strengths and weaknesses in digital capability.
- Provide high level recommendations, backed up with practical steps, actions and timeframes.
- Clearly articulate the resource implications of implementing the digital strategy.
- Ensure a change management work stream provides the framework to drive technical, process, people and cultural changes across the organisation.
- Back up our key recommendations with detailed appendices that provide context and evidence based research that back our recommendations.
Most importantly your digital strategy will ensure you deliver better outcomes for the community and also deliver massive cost savings for council.
Next steps towards a digital strategy.
To find out more about the huge impact and bottom line results that a digital strategy can have on your organisation get in touch.