Co-Design for Service Innovation – How it helps deliver better citizen experiences

The Connected Citizen Webinar Series with Dr Chris Marmo

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A Symphony3 and Paper Giant Webinar Event

Presenter: Dr Chris Marmo, CEO, Paper Giant.

When: March 2nd 2023. This event has passed.

Where: Webinar recording below.

Co-design has emerged as the best practice way of including citizens and stakeholders in the design and implementation of effective government services. In this Connected Citizen webinar we are delighted to have Dr. Chris Marmo join us to discuss this important topic.
Chris is one of Australia’s most experienced practitioners of human-centred design (HCD) with many years of experience delivering great co-design outcomes for government organisations. He understands how to use HCD to deliver organisational transformation, backing up his practical experience with strong academic credentials.

If you are interested in incorporating a more human-centred approach to digital government services this webinar is a must-watch.

In this engaging webinar, Chris will:

  • Work through a framework for co-design that can be applied to any project
  • Provide examples and practical tips via case studies and examples
  • Present attendees with the opportunity to try the framework for themselves and to apply it to their own organisation.

This webinar is a must for anyone looking for innovative and effective approaches to engaging all stakeholders when shaping services and improving the citizen experience.

About Dr Chris Marmo

Dr Chris Marmo is the Co-Founder & CEO at Paper Giant, Australia. As a highly regarded leader in design and organisational transformation, Chris is one of Australia’s most experienced practitioners of human-centred design (HCD). His unique perspective comes from combining an education in psychology and computer science with a PhD in anthropology, which gives him a deep understanding of people, technology and their overlaps.

As the co-founder of Paper Giant, he leads design teams through complexity to arrive at innovative solutions that meet both community needs and organisational goals.