Revolutionising Local Government Digital Services: Insights from The City of Greater Bendigo

Symphony3 worked with the City of Greater Bendigo to redevelop their corporate website to improve the digital experience for Bendigo residents and stakeholders.

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Presenters: Fergal Coleman in conversation with Evan Jardine.

This event has now passed. The webinar recording is below.

Unlock the secrets of enhanced Local Government service delivery and communications and community engagement in our upcoming webinar in conversation with Evan Jardine, Online Communication Officer at the City of Greater Bendigo.

Symphony3 recently supported the City of Greater Bendigo with the development and launch of its new website. The project was envisioned and managed by Evan in collaboration with the team at Symphony3.
In this interactive webinar we’ll ask Evan delves into the customer outcomes that drove the development of council's revamped website ( and what is ahead with the launching of a customer portal in 2024. Evan will share his wealth of knowledge and tips and tools that you can use to optimise your council’s digital experience.

Some of the items we’ll discuss will include:

Top Tasks Optimization: Learn how the City of Greater Bendigo identified and prioritized key user tasks, streamlining the website for an intuitive and efficient user experience.


  • Advanced Website Search: Dive into the intricacies of an advanced website search functionality, revolutionizing how users navigate and find relevant information quickly and effortlessly.
  • Digital Service Finder: Explore the implementation of a service finder, empowering residents to effortlessly locate and access a myriad of services offered by the council.

Simplified Language: Discover the art of effective communication through the use of simplified language, ensuring that information is easily understandable and accessible to a diverse audience.
Ongoing Analytics Utilization: Gain insights into the City of Greater Bendigo's commitment to continuous improvement through the strategic use of analytics. Learn how data-driven decisions are shaping the evolution of web pages to better serve the community.
API enabled services: We’ll discuss why an API driven approach is crucial to delivering digital transformation in local governments.

Don't miss this opportunity to glean practical knowledge from one of the sectors best digital practitioners on leveraging digital communication strategies for a more connected and informed community. Secure your spot today!

Who should attend

This webinar will be of interest to anyone interested in digital transformation in Local Government including CEOs and Senior Managers, Digital and communications officers and CIO’s and IT officers.

Revolutionising Local Government Digital Services: Insights from The City of Greater Bendigo