Join us for a walkthrough on the new two-way integration between Snap Send Solve and Civica Altitude CRM, powered by SmartGlue.
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Introducing a New Snap Send Solve Connector
Symphony3 has launched a new Snap Send Solve connector for Civica Altitude CRM, delivering a seamless two-way integration for councils using both platforms. If your council is managing Snap Send Solve reports through manual processes, system switching, or disconnected workflows, this webinar is for you.
In this session, you’ll discover how to:
- Automatically create Civica customer requests from Snap Send Solve reports.
- Manage the full request lifecycle directly within Civica.
- Send updates back to residents without switching systems.
- Refer requests to third-party authorities such as VicRoads while keeping residents informed.
- Reduce manual handling, duplication, and administrative effort.
Agenda:
- Introduction of the Connector with live demo (15min)
- Discussion of benefits and Q&A (10 min)
Whether you’re looking to reduce manual handling, improve resident communication, or get more value from your existing Snap Send Solve and Civica investment, this webinar will show a practical, proven approach councils are already adopting.
This is one session you won’t want to miss.
Date: Thursday March 19, 2026
Time: 12:00 PM – 12:30PM AEDT
Duration: 30 minutes, Q&A inclusive
Presenters: Eoin Cotter, Delivery Manager, Symphony3 & Fergal Coleman, Co-founder & CRO, Symphony3