Symphony3’s Facility Booking System is built specifically to meet the needs of local government. With hundreds of bookable facilities ranging from meeting rooms to ovals and swimming lanes, local governments require a scalable, robust solution that is easy to use.
Symphony3’s Facility Booking System is built specifically to meet the needs of local government. With hundreds of bookable facilities ranging from meeting rooms to ovals, to swimming lanes, local governments require a scalable, robust solution that is easy to use. Deployed as a standalone solution or integrated with your website, our solution will ensure you have a single place to promote all council facilities and a single place to handle all bookings of facilities.
The Result
Higher utilisation of council facilities, improved customer experience, time-savings and streamlining of facilities management.
“Our community love that they can now explore and book our facilities from their smartphone or tablets. It is so much simpler and faster than before. And the management is so much simpler and faster too!”
The Challenge
Local governments maintain and develop hundreds of facilities for the community. Unfortunately, many are under-utilised due to lack of promotion and/or poor facility management. As a result:
- Your customers (businesses, residents, visitors) don’t have a single place to go to find information about booking facilities. This can cause confusion, anger, and apathy. Your community often book a similar facility elsewhere at a higher price, simply because the process is easier with another organisation.
- Council often has facility booking information, data and payments sitting in dozens of different systems resulting in no clear understanding of utilisation or customer satisfaction. Often employees don’t even know for sure what facilities are available to the community.
The challenge is to make it easy to find, book and manage all council facilities.
The Solution
Our solution provides a facility booking and management solution that will manage all your facility bookings from one place. It is easy to use and can be quickly deployed. It is built on licence-free software, meaning you get world-leading software at low cost.
Benefits of booking system:
- Enhanced Customer experience.
- Hosted solution that can be quickly deployed and launched.
- Cost-effective and licence-free – you only pay us for our time and support.
- Easy to use – administrators can be trained to add and manage facilities in a matter of hours.
- Login allows customers to quickly book facilities, to retrieve invoices and to receive email reminders of bookings.
- Allows council to easily manage bookings of diverse facilities from a single system.
- Takes online and offline bookings.
- Automate email reminders and follow-ups.
- Easy to integrate with your internal systems.
- Report on facility utilisation.
Features
- Facilities are available to browse in a list or calendar view showing availability in 15-minute increments.
- Enable recurrent bookings with a single click.
- Facilities are searchable by category (E.G. meeting room, soccer field, swimming lane, theatre) or location.
- Enable online or offline bookings and online and offline payments.
- Make online bookings instantly, or inquire about availability or repeat bookings.
- Set different pricing types for facilities (e.g. business rate, community rate, seniors rate, codes).
- Fully responsive: view facilities and make bookings on a laptop, desktop or smartphone.
- Enable payments to be taken for additional services and products (e.g. Hire of whiteboard, tea and coffee facilities).
- Each facility page shows a description of the facility, its location, type, capacity, images of the facility, additional amenities available, and terms and conditions.
- Set-up reminder and follow up emails and SMS messages.
- Get login access to prepopulate booking forms, receive invoices and reminder and follow up emails.
- Produce reports on the utilisation of facilities and export via .csv.
- iCal integration with an internal calendar system.
- Council can provide access to community administrators to add their own community-managed facilities.
- Set working days and opening times.
*Full technical specifications are available upon request.