Background
Colac Otway Shire Council covers 3,438 square kilometres of south-western Victoria, centred on the major communities of Colac and Apollo Bay. The Shire serves a population of approximately 21,500 residents.
Symphony3 delivered a new customer portal and intranet with an integrated forms portal, connecting the Council's digital platforms to its core systems and setting a new standard for online service delivery to residents and staff.
The Digital Challenge
Colac Otway's digital infrastructure was limited and struggling to keep pace with citizen expectations for modern digital services. PDF forms and disconnected online services made everyday resident interactions frustrating. Internally, an outdated intranet gave staff no tools to streamline their work. And existing platforms lacked the integration capability to connect digital services to core council systems, leaving staff trapped in time-consuming manual processes and citizens without the digital experience they deserved.
The Vision
Residents access services anytime, on their terms, through a single integrated portal. Staff are freed from manual processes and empowered to build and deliver digital services independently. A digital foundation strong enough to grow with the community it serves.
The Solution
Working in collaboration with Colac Otway Shire Council, Symphony3 delivered a new customer portal and intranet on a secure and stable platform. Designed to:
- Deliver a new customer portal and intranet on a secure and stable platform.
- Deploy internal and external forms rapidly, drawing on Symphony3's forms library to replicate proven solutions from across its council network.
- Integrate directly with core council systems including Civica Authority, HP Content Manager, MS Active, and Merit CRMS.
- Equip staff with the skills to build and expand their own integrated forms and digital services independently.
Transformative Results
- Citizens access council services anytime 24/7/365, without friction.
- Staff manage leave and training bookings directly through the intranet.
- Automation eliminates time-consuming manual processes.
- New systems plug into existing core systems, maximising current investment.
- Symphony3 manages all security patches and upgrades, freeing IT to focus on core tasks.
- Staff build and expand their own digital services independently.
- A modern, scalable platform ready to serve a growing community.
The Symphony3 Difference
Symphony3 delivers a cloud-based service combined with a human touch - we call it SWAS (Software with a Service). We work closely with our clients on every engagement and ensure you are supported once the solution goes live. It is an approach that is collaborative, and flexible, and ensures you get technical advice tailored to your organisation.