Best-in-class citizen experience
Increased cyber-security through digitalised process
Time saved by reducing manual administrative tasks
Background
Colac Otway Shire Council covers 3,438 square kilometres of south-western Victoria, centred on the major communities of Colac and Apollo Bay. The Shire serves a population of approximately 21,500 residents.
Colac Otway Shire Council has a long-standing focus on improving digital services for its community. As more residents expect to complete transactions online, the council identified an opportunity to modernise an important part of the customer experience while strengthening security.
The Digital Challenge
Residents completing council transactions were required to download and complete PDF forms, including entering payment details as part of the process. This approach created unnecessary complexity for residents and introduced cybersecurity risks associated with manual handling of payment information.
To view this solution, visit the Colac Otway Shire Council website.
The Vision
Provide a secure, user-friendly digital experience that allows residents to complete council transactions online, without printing, scanning or handling paper-based payment processes. Community gain easy access to services while reducing cybersecurity risks associated with manual payment handling.
The Solution
Working closely with Colac Otway Shire Council, Symphony3 delivered a new eCommerce digital forms solution that provides:
- Digital Forms - Online forms that replace PDF-based transaction forms for council transactions.
- Secure Payments - A secure online payment capability that removes the need for residents to submit payment details through downloadable forms.
- Payment System Integration - Direct integration with council payment systems, ensuring transactions are processed securely and efficiently.
- Cyber Security Enhancements - A modern approach to handling payment information that reduces risks associated with PDF-based payment processes.
This form is available for re-use by other councils. If you would like to digitise payments in you council, contact us today.
Transformative Results
- Improved Community Experience - Residents can complete transactions online through a simple, user-friendly process without printing, scanning or submitting paper-based forms.
- Improved Security - Payment details are no longer collected through PDF-based forms, reducing cybersecurity risks associated with manual payment handling.
- Reduced Manual Processing - Digital transactions reduce reliance on paper-based payment handling and manual administration.
- Stronger Protection of Customer Information - Secure online payments provide greater protection for customer data throughout the transaction process.
The Symphony3 Difference
Symphony3 delivers a cloud-based service combined with a human touch - we call it SWAS (Software with a Service). We work closely with our clients on every engagement and ensure you are supported once the solution goes live. It is an approach that is collaborative, and flexible, and ensures you get technical advice tailored to your organisation.