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Hobsons Bay City Council

Public sector

Located 10km west of central Melbourne, the Hobsons Bay City Council is home to over 93,000 people speaking over 100 different languages.

About Hobsons Bay City Council

Client Since 2020

Located 10km west of central Melbourne, the Hobsons Bay City Council is home to over 93,000 people speaking over 100 different languages.

Hobsons Bay

Requirement: SmartGlue Integration Tools

Developed information management and integration strategy. Implementation of a shared platform to connect multiple form solutions (Drupal, Knack, MS forms) with core internal systems.


The Challenge

  • No information management roadmap leading to disconnected systems.
  • Multiple stand-alone forms solutions meaning large internal inefficiencies and poor customer experience.

Solution Symphony3 Delivered

  • Information management roadmap – a 3-year plan with a focus on information management and integration to assist digital transformation.
  • Integration with multiple core business systems including Knack, Computron, Proprty.gov, Confirm and Sharepoint.
  • Staff trained to create their own forms with ‘ready to go’ integration fields.

Client Benefits and Outcomes

Automation for Enhanced Efficiency:

  • The implementation of enterprise integration allows seamless connectivity between various core business systems and multiple forms solutions, such as Drupal and Knack forms.
  • This automation streamlines processes, reducing manual efforts and increasing overall operational efficiency.

Effective API Management:

  • Hobsons Bay staff benefit from a dedicated process and tool for managing, maintaining, and auditing the growing number of APIs utilised within the organization.
  • This API management solution ensured better control, security, and governance over the organisation’s API ecosystem.

Empowering Hobsons Bay with Form Self-Management:

  • Hobsons Bay gained the ability to independently manage and modify forms, enabling continuous improvement of the customer experience.
  • This self-management capability empowers the organisation to make timely updates and enhancements to forms, optimising the user journey and satisfaction.

Integration between various core business systems and multiple forms solutions.