Located 10km west of central Melbourne, the Hobsons Bay City Council is home to over 93,000 people speaking over 100 different languages.
About Hobsons Bay City Council
Client Since 2020
Located 10km west of central Melbourne, the Hobsons Bay City Council is home to over 93,000 people speaking over 100 different languages.
Project scope
Development of information management strategy, integration, implementation of share platform to connect multiple form solutions (Drupal, Knack, MS forms) with core internal systems.
Client’s problem
- No information management roadmap leading to disconnected systems.
- Multiple stand-alone forms solutions meaning large internal inefficiencies and poor customer experience.
Symphony3 solution
- The deliverables relevant to this project are:
- Information management roadmap – a 3-year plan with a focus on information management and integration to assist digital transformation.
- Integration with multiple core business systems including Knack, Computron, Proprty.gov, Confirm and Sharepoint.
- Staff trained to create their own forms with “ready to go” integration fields.
Client outcomes
- Automation - Enterprise integration between multiple core business systems and multiple forms solutions (Drupal, Knack forms).
- API management – a process and tool to help Hobsons Bay staff to manage and maintain and audit the increasing number of APIs being used by the organisation.
- Self-management of forms by Hobsons Bay enabling continuous improvement of customer experience.