Hundreds of hours saved annually through elimination of manual handling tasks
Tens of thousands of dollars saved per connector per annum
A highly secure, government-grade integration environment
[Symphony3's] SmartGlue integration platform has enhanced our operations by seamlessly connecting our core ERP system... By integrating our back-end systems with our front-end systems, we’ll be able to provide a better service to our community through a more seamless experience.
- Nicki Brady, GM Capability and Transformation, Horowhenua District Council
Background
Horowhenua District is a region in New Zealand known for its rich cultural heritage, natural landscapes, and notable historical significance. Home to approximately 38,000 residents, the district offers a relaxed lifestyle set among productive farmland and framed by the Tararua and Ruahine mountain ranges.
Horowhenua reached out to Symphony3 to replace their unsupported ad-hoc integration approach with Symphony3’s SmartGlue integration platform, enabling real-time data syncing and seamless connectivity with the Council’s core ERP system.
The Digital Challenge
Ageing, unsupported code held Horowhenua's digital services together. The integrations were ad-hoc and fragile, with data syncs taking 24 hours or more. Staff worked around the gaps, managing requests manually and carrying the burden of a system that could not keep up. Ultimately leaving residents waiting longer than they should for responses from their Council.
The Vision
Residents receive faster, more responsive services, with requests handled reliably and transparently, enabling a streamlined experience for the community. All supported by a secure monitored, modern platform. By embarking on this project, Horowhenua District Council collaborated with Symphony3 to adopt a supported, future-ready platform.
The Solution
Working in collaboration with Horowhenua, Symphony3 implemented the SmartGlue integration platform. Designed to:
- Allow rapid integration of council systems.
- Deliver two-way integration between Horowhenua’s Civica ERP system and OpenForms.
- Provide real-time, data synchronisation, replacing slow and delayed syncing.
- Lay the groundwork for future system enhancements and integrations. Council can connect any of their council systems using SmartGlue in the future.
SmartGlue in Action
Symphony3 also collaborated closely with the council’s team, running workshops and training to ensure staff were fully engaged and equipped to monitor their integrations and to make minor changes themselves.
Transformative Results
- Residents now receive faster, more reliable responses from Council.
- Automated integrations replace manual processing.
- Council services now run on a secure and reliable platform.
- Horowhenua staff can monitor their own integrations, building long term capability within the organisation.
Testimonial
"Working with Symphony3 has been a positive experience for our Council. Their flexibility and collaborative approach were key to the successful replacement of our middleware solution, which had become unsupported. Symphony3 provided exceptional support and continuity, quickly troubleshooting issues as they arose. Drawing on their technical experience and existing relationship with our ERP provider, they were able to advocate on our behalf to maximise efficiencies with the solution.
Their SmartGlue integration platform has enhanced our operations by seamlessly connecting our core ERP system. This has allowed us to have real-time data syncing where previously it took up to 24 hours. We now have a roadmap of enhancements that will be easy for us to implement in the future, delivering capabilities that weren’t possible previously. What sets Symphony3 apart is their collaborative approach.
They engaged closely with our team, involving us in workshops and training sessions, which has fostered a strong and productive partnership. We’ll be continuing to work with Symphony3 and their SmartGlue Integration platform to further enhance our operational efficiencies. By integrating our back-end systems with our front-end systems, we’ll be able to provide a better service to our community through a more seamless experience."
- Nicki Brady, GM Capability and Transformation, Horowhenua District Council
The Symphony3 Difference
Symphony3 delivers a cloud-based service combined with a human touch - we call it SWAS (Software with a Service). We work closely with our clients on every engagement and ensure you are supported once the solution goes live. It is an approach that is collaborative, and flexible, and ensures you get technical advice tailored to your organisation.