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IMCRC

Symphony3 worked with the IMCRC to develop a portal that delivers massive value to Australian Manufacturers.

About IMCRC

Client Since 2020

Symphony3 worked with the IMCRC to develop a portal that delivers massive value to Australian Manufacturers. It combines a slick, easy to use customer experience, rich interactive graphics, a high-value resource library and personalised AI-driven actions to help manufacturers embrace new opportunities.]

IMCRC Futuremap

Project scope

Development of customer portal with intuitive UX to help senior manufacturing executives answer questions and personalised dashboards and reports to help them improve their business.


Client’s Problem

 

  • Purpose of organization is to “help catalyse the transformation of Australian manufacturing”.
  • CEO recognises symbolic importance of “practicing what we preach” by using transformative technologies.
  • Previous solution was a basic web survey for engaging stakeholders – it was unreliable and outdated.


Symphony3 Solution

 

  • Implement a platform that is reliable and scalable.
  • Transition stakeholders from a single survey to a collaborative portal that includes a survey with results.
  • Integrate with third party database and predictive analytics tool to present personalised information and recommendations.
  • A dashboard for analysing data and resources for improved collaboration.


Client Outcome

  • Reliable and scalable platform trusted by employees, partners and stakeholders.
  • Much higher engagement of stakeholders (e.g. leadership teams in manufacturing companies). Engaging and intuitive interface helps maximise usage of the portal.
  • Personalised information and recommendations delivered automatically to manufacturing leaders, supporting them in improving their businesses.