Cost effective digital solution for Council
Best-in-class citizen experience
Simple connected user experience
The Symphony3 team provided an excellent, cost-effective solution for Mansfield Shire Council’s website, community engagement platform and digital forms. Their project management was excellent despite the tight deadlines the migration required.
- Mike Smith, Coordinator Communications & Engagement, Mansfield Shire Council
Background
Mansfield Shire Council is located in Victoria's High Country, approximately 180 kilometres north-east of Melbourne. Home to over 10,000 residents, the shire is renowned for its alpine landscapes, vibrant tourism industry and close-knit community, welcoming thousands of visitors each year.
Mansfield Shire Council partnered with Symphony3 to migrate its corporate website to a modern Drupal platform, creating a more intuitive digital experience for residents while giving staff a simpler, more flexible content management system. The new platform enables council to confidently manage and continually improve its website, supporting better online services for both staff and the community.
The Digital Challenge
Mansfield Shire Council's website had become increasingly expensive to maintain and difficult to update. Staff were hesitant to make changes because they were concerned about breaking existing content. As a result, council had limited flexibility to improve the website and respond to the changing digital expectations of its community. With the existing website contract coming to an end, council needed to migrate to a new Drupal platform while ensuring staff could continue delivering reliable online services to the community.
The Vision
Replace an expensive, difficult to manage website with a modern Drupal platform that gives council complete control over its digital content. Staff create, manage and publish website content whenever it is needed, enabling council to continually improve its online services while delivering a more intuitive digital experience for the community.
The Solution
A Symphony3, local government-ready Drupal platform designed to:
- Give council complete control over creating, managing and publishing website content.
- Deliver integrated website, forms and consultation capabilities through a single digital platform.
- Structure content using reusable templates that make website updates faster, simpler and more consistent.
- Organise website content around residents' most common tasks, making council information quicker and easier to find.
- Provide a scalable digital platform with a year-on-year improvement roadmap that evolves alongside council's organisational needs.
Transformative Results
- Lower cost of ownership: A modern Drupal platform provides a more sustainable and cost-effective foundation for managing council's digital presence over the long term. Council invests in the functionality it needs, rather than paying for platform capabilities it may never use.
- Greater content ownership: Staff confidently create, manage and publish website content, making it easier to keep information current across the organisation.
- Greater engagement across council: A simpler content management experience has encouraged more staff to actively contribute to improving the website.
- Freedom to innovate: A flexible Drupal platform gives council the ability to introduce new pages, features and digital experiences as community needs evolve.
- Positive community experience: Residents are finding information more easily through a cleaner, easier to navigate website, with overwhelmingly positive feedback received following the launch.
- Built for the future: A scalable digital platform provides a strong foundation for council to continually enhance its online services over time.
Testimonial
"The Symphony3 team provided an excellent, cost-effective solution for Mansfield Shire Council’s website, community engagement platform and digital forms. Their project management was excellent despite the tight deadlines the migration required. The team were knowledgeable, responsive and a pleasure to work with throughout.
The Drupal platform offers significant flexibility and ease of use, making it a really user-friendly platform to build and maintain a local government website. Our communications team have really enjoyed working with Symphony3 on the migration project and look forward to working with them in an ongoing way."
- Mike Smith, Coordinator Communications & Engagement, Mansfield Shire Council
The Symphony3 Difference
Symphony3 delivers a cloud based service combined with a human touch – we call it SWAS (Software with a Service). We work closely with our clients on every engagement and ensure you are supported once the solution goes live. It is an approach that is collaborative, and flexible, and ensures you get technical advice tailored to your organisation.