Introducing the New Whitepaper on Digital Transformation – The CIV Framework helps councils track efficiency, cost savings, and public value. It supports smarter decisions with tools like the CIV Business Case Builder and CIV Dashboard. Download now.
Unlocking the True Impact of Digital Transformation in Local Government
Local governments are constantly seeking ways to enhance efficiency, reduce costs, and improve services for both citizens and staff. But how can councils effectively measure the real impact of their digital transformation initiatives? The Citizen Improvement Value (CIV) Framework provides a clear and structured approach to quantifying the benefits of automation and system integration.
What is the CIV Framework?
The CIV Framework is a simple yet powerful tool that helps councils assess the tangible value of their digital projects. By focusing on key metrics like time and cost savings, service efficiency, and overall public value, this framework enables local governments to make data-driven decisions that benefit their communities.
How the CIV Framework Creates Public Value
At its core, the CIV Framework is about delivering faster, easier, and more cost-effective public services. Beyond just efficiency, it also plays a vital role in fostering trust and transparency, ensuring that digital initiatives align with community needs and expectations.
Tools to Drive Success: The CIV Business Case Builder & Dashboard
To support councils in implementing and tracking their digital transformation goals, the framework includes:
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The CIV Business Case Builder - A structured tool to help councils prioritize digital projects and build strong, evidence-based business cases.
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The CIV Dashboard - A real-time tracking system that allows councils to monitor their progress, measure impact, and adjust strategies as needed.
Real-World Impact Across Australia and New Zealand
Local governments across Australia and New Zealand are already leveraging the CIV Framework to streamline operations, enhance citizen experiences, and maximize their digital investments. By adopting this approach, councils can drive meaningful change and deliver measurable benefits to their communities.
Get Started Today
Want to learn more about how the CIV Framework can help your council make smarter digital transformation decisions? Download the full whitepaper to explore in-depth insights, case studies, and practical tools to accelerate your council’s digital journey.