Introducing the new Snap Send Solve connector, powered by SmartGlue. This integration is designed to connect community reporting with council service delivery systems. Built for local government, it provides a secure, scalable way to link Snap Send Solve with council CRMs, starting with Civica Altitude CRM.
About the Connector
The Snap Send Solve connector is a two-way integration delivered through SmartGlue, that connects Snap Send Solve with Civica Altitude CRM. Now available on the SmartGlue Marketplace, it enables councils to securely synchronise community reports and service updates between platforms, while keeping the CRM as the system of record.
Two-way Integration in Action: What it Can do for Your Council
The connector transforms how community issues are received, managed, and resolved. Reports submitted by residents through Snap Send Solve flow straight into Civica as fully formed customer requests, complete with categories, contact details, locations, and references. This removes manual handling from the moment an issue is raised and enables faster, clearer, and more consistent service delivery across council operations.
Once the request is created, council staff manage the entire lifecycle within Civica. Sending updates, reassigning responsibility where required, and closing requests, all while SmartGlue automatically synchronises those actions back to Snap Send Solve in real time. Residents stay informed without staff needing to switch systems or duplicate work.
Why Councils Like Murrindindi Adopted This Early
Faster response from report to action
Issues reach the right system in minutes, allowing work to begin sooner.
Single source of truth
Civica remains the authoritative record for all customer interactions, with a complete and auditable history.
Less manual handling
Eliminates rekeying, email processing, and system switching.
Clear resident communication
Automatic updates keep residents informed at every stage of the request lifecycle.
Smarter referrals to third parties
Requests can be reassigned to external authorities directly from the CRM, without breaking the communication trail.
Proven, reliable integration
Operating in a live council environment with zero integration errors since go-live.
What Residents See and Experience
From a resident’s perspective, the experience remains simple, clear, and reassuring. Once an issue is submitted through Snap Send Solve, updates flow back automatically to the resident's emails, as the request progresses - without residents needing to chase council or repeat information.
Built to Scale
Available via the SmartGlue Marketplace, the connector is designed for repeatable rollout across councils of any size. Symphony3 plans to extend the integration beyond Civica Altitude CRM, beginning with Infor Pathway, and expanding to additional council CRM and asset management platforms as council technology ecosystems evolve.