Symphony3 Launches SmartGlue on AWS Marketplace

PRESS RELEASE

Government agencies worldwide can now leverage existing AWS commitments to rapidly deploy the SmartGlue Public Sector Integration solution, dramatically reducing costs while enhancing citizen experience

[Melbourne, Victoria, Australia] – August 2025 – Symphony3, a leading provider of public sector integration solutions, today announced the availability of SmartGlue on the AWS Marketplace. This enables government agencies worldwide to leverage existing AWS contract commitments and unified billing to rapidly deploy affordable integration capabilities that transform citizen services and operational efficiency across municipal departments.

By leveraging the AWS Marketplace and AWS infrastructure, SmartGlue meets the procurement and security requirements of governments in many regions around the world, eliminating traditional procurement barriers that often delay critical technology initiatives. SmartGlue will now be available to government organisations worldwide including in the US, UK, New Zealand, Australia, Canada, EU and many parts of Asia.

Breaking Down Government Data Silos with Secure, Affordable Integration

"We are excited to bring SmartGlue to the AWS Marketplace, making secure and affordable integration accessible to government agencies of all sizes worldwide," said Thomas Hynes, CEO at Symphony3. "Local governments are on the front lines of citizen service delivery, yet they often struggle with fragmented legacy systems that create barriers to efficient service. SmartGlue eliminates these obstacles while providing the security and cost-effectiveness that public sector organisations require."

SmartGlue's AWS Qualified Software certification demonstrates that it meets rigorous cloud security, reliability, and performance standards required by government agencies. The platform provides comprehensive security through encryption and access management, threat detection with advanced encryption, compliance auditing and reporting, continuous security updates, data control and sovereignty, plus resilience and disaster recovery capabilities.

Comprehensive Public Sector and Enterprise Connectivity

SmartGlue includes 50+ pre-built connectors specifically designed to address the diverse technology ecosystems used by local governments:

• Public Sector Systems: Native integrations with leading government platforms including Civica, Infor Pathway, TechnologyOne, Granicus, Brightly AM, and Greenlight enable seamless connectivity across all municipal operations.
• Government APIs: Direct connectivity to state and federal government APIs ensures real-time data exchange for compliance reporting, inter-agency collaboration, and citizen service delivery.
• Enterprise Solutions: Robust integrations with global systems including Microsoft Dynamics, Salesforce, and SharePoint allow governments to leverage existing enterprise investments while modernising their technology stack.
• AWS Services: Deep integration with Amazon services including Connect, S3, SageMaker, and QuickSight enables governments to harness cloud-scale capabilities for citizen services and data analytics.

Transforming Citizen Experience Through Connected Government

SmartGlue's government-optimised capabilities deliver measurable improvements in how citizens interact with local government. Use cases and outcomes include:

• Perfect Permit Processes: By connecting front and backend systems, SmartGlue ensures fast and hassle-free permit processing, accessible on any device, 24/7. Citizens can submit applications, track progress, and receive approvals through unified portals that connect all relevant municipal systems.
• Simple Service Requests: The platform streamlines service requests, allowing them to be processed quickly from anywhere, anytime. Whether reporting potholes, requesting inspections, or accessing social services, citizens experience seamless interactions.
• Real-Time Connectivity: Ensure 24/7 customer connectivity with automated workflows that route requests to appropriate departments while keeping citizens informed throughout the process.
• Enhanced Accuracy: Minimise manual data entry and enhance accuracy across all citizen touchpoints, reducing errors and improving service quality.

Delivering Operational Excellence for Local Government

Beyond citizen-facing improvements, SmartGlue provides substantial operational benefits that maximise taxpayer value:

• Cost Reduction: Significantly reduce IT costs and simplify technology management through automated integration and streamlined workflows that eliminate manual processes.
• Process Optimisation: Streamline business processes across departments, saving time with smooth system communication and automated business process routing.
• Improved Decision-Making: Real-time data access and comprehensive monitoring enable evidence-based decisions that enhance service delivery and resource allocation.
• Scalable Architecture: Start small and scale as needed, accommodating the budget constraints and growth patterns of local government organisations.

Security and Compliance Built for Government

• Operating on AWS infrastructure, SmartGlue's security architecture addresses the stringent requirements of public sector organisations through comprehensive protection at every level.
• SmartGlue leverages enterprise-grade security capabilities while maintaining compliance with regional government requirements across multiple jurisdictions worldwide.

AWS Marketplace: Removing Procurement Barriers Globally

The AWS Marketplace listing specifically addresses the procurement challenges that often prevent local governments from adopting modern technology solutions:

• Simplified Procurement: Government agencies can leverage existing AWS contracts and committed spend, eliminating complex procurement processes and reducing implementation timelines from months to weeks.
• Budget Flexibility: Consumption-based pricing aligns with municipal budget cycles and enables smaller communities to access enterprise capabilities without large upfront investments.
• Global Compliance: Marketplace availability ensures compliance with procurement and security requirements across diverse international jurisdictions, supporting digital transformation initiatives worldwide.
• Unified Billing: All SmartGlue usage appears on consolidated AWS invoices, simplifying budget tracking and vendor management for government finance teams.

Proven Impact in Local Government Operations

Early adopters demonstrate SmartGlue's transformative impact on municipal operations. Government agencies report significant reductions in citizen service request processing times and elimination of duplicate data entry across multiple departments. These improvements translate directly into enhanced citizen satisfaction and more efficient use of taxpayer resources.

Immediate Availability and Government Support

SmartGlue is available immediately on the AWS Marketplace with specialised support for public sector customers.

Government agencies can access pilot programs and proof-of-concept deployments through the marketplace listing, enabling rapid evaluation of integration capabilities that enhance service delivery and operational efficiency.

About Symphony3's Government Commitment

Symphony3 is an AWS Public Sector Partner and has served the public sector for over a decade, maintaining deep expertise in government technology challenges and citizen service optimisation.

The company is committed to helping government agencies worldwide deliver exceptional citizen experiences through intelligent integration and workflow automation that supports critical operations while maximising taxpayer value through affordable, secure technology solutions.

Learn More:

• Access SmartGlue on AWS Marketplace
• Learn more about SmartGlue Integration
• Contact Symphony3's Public Sector Team

CEO Contact:
Thomas Hynes
Chief Executive Officer
Symphony3
Email: thynes@symphony3.com