The Challenge
Most councils run 40–60 different systems. Without integration, these systems create duplication, inefficiency, and frustration for both staff and residents. Data is siloed, processes are slow, and the community misses out on better digital services.
The Solution
A clear Integration and API Strategy provides the foundation for digital transformation. It connects systems, streamlines data flows, and creates a future-ready platform for innovation and automation.
Eliminate duplicate manual data entry
Improve data quality and reporting
Enable automation and service innovation
Build a scalable, future-ready architecture
How It Works
1. Strategy Session
Integration priorities are aligned to your council’s transformation goals, not just IT needs.
2. Architecture Design
System roles, data flows, and API standards are defined to reduce complexity.
3. Integration Plan
A clear plan sets sequencing, governance, and resourcing requirements.
4. Implementation Roadmap
A realistic timeline balances ambition with achievable delivery.
Proof in Action
Broken Hill City Council, NSW — By integrating Civica CRM with iAM Omni Asset Management, Broken Hill eliminated manual job handling. Field jobs are now dispatched automatically, reducing service response times by 40% and virtually eliminating manual errors.
"Integrating our systems has transformed the way we work. Our staff spend less time on admin and more time serving the community."
Ben Liddell, Acting IT Manager, Broken Hill City Council
Timeframe
6-8 Weeks
Your Next Step
Transform how your council’s systems work together.
Book an integration strategy session today.