Atlassian is an Australian software company founded in Sydney in 2002 and listed on NASDAQ in 2015. Built on the belief that teams can accomplish more together than apart, Atlassian develops collaboration and work management tools used by over 300,000 organisations worldwide. The company is best known for Jira, which helps teams plan and track work; Confluence, which gives teams a shared space to document and share knowledge; and Jira Service Management, which turns any team into a service desk where staff can submit requests, track progress, and receive updates through a structured, transparent system rather than email.
For local government, Jira Service Management is the most relevant product. It gives council IT teams a single system to receive, prioritise, and resolve requests from staff across the organisation, replacing inbox-based IT support with a visible, trackable workflow. Teams across HR, facilities, legal, and other functions can also use it to manage their own service requests, giving council leadership a real-time view of what is being worked on across departments. Jira Service Management is used by over 45,000 organisations worldwide, including government agencies across Australia at federal and state levels. Atlassian is listed on the NSW Government ICT Services Scheme and is accessible through the federal government's Digital Transformation Agency software licensing panel.
Atlassian Cloud has achieved IRAP PROTECTED assessment for Jira, Confluence, and Jira Service Management, which is the Australian Government's highest independent security classification for cloud products. This means councils can use these products with confidence that their data is being handled to Australian Government security standards. Data can be stored in Australia, and the platform holds ISO 27001 and SOC 2 Type II certifications.
