Civica is a global leader in software for public and community services, operating in the UK, Australia, New Zealand, and beyond. For more than 30 years, Civica has delivered business-critical software, digital solutions, and managed services to the public sector, helping organisations streamline operations, cut costs, and improve the services they provide to citizens. Their product range spans local government ERP, library management, meeting and governance tools, care management, and customer experience platforms.
In the local government space, Civica is best known for its Authority suite, now modernised as Authority Altitude, a cloud-based SaaS ERP purpose-built for councils. Authority Altitude covers the full range of council operations: rates and charges, planning and development, customer request management, HR and payroll, asset management, infringements, animals, electoral rolls, and utilities billing. Over 150 councils across Australia and New Zealand rely on Civica's Authority platform, making it one of the most widely deployed local government ERP solutions in the region. Named clients include Palmerston North City Council and Wellington Shire Council.
In Australia and New Zealand, Civica has offices in Sydney, Melbourne, Brisbane, and Geelong. Authority Altitude is hosted on Microsoft Azure in line with Australian Signals Directorate guidance and holds ISO 27001:2013 certification. Civica is listed on the Victorian Government's eServices register and holds procurement arrangements across multiple Australian and New Zealand jurisdictions, simplifying the procurement pathway for councils.
