Granicus

Vendor

Granicus is a US-based government experience platform that entered the Australian and New Zealand market through its acquisitions of two homegrown Australian companies: Bang the Table, the creator of EngagementHQ, the market-leading community engagement platform; and OpenCities, the digital customer journey platform working with local governments across Australia and New Zealand at the time of its acquisition. Combined under Granicus, these products form a connected platform that helps councils inform, engage, and serve their communities through modern digital experiences. Today, Granicus serves more than 350 councils and government organisations across Australia and New Zealand, operating from its ANZ headquarters in Carlton, Victoria.

For local government, Granicus brings together council websites (OpenCities), digital forms and service delivery (OpenForms), and citizen communications and subscriptions (govDelivery) in one connected platform. Named council clients include Moreton Bay Regional Council, Frankston City Council, Byron Shire Council, and more.

Granicus is hosted on AWS and holds ISO 27001 and SOC 2 Type II certifications. The company holds a formal partnership with the Local Government Association of Queensland to support digital services for Queensland councils.

SmartGlue Integration

Granicus integrates with SmartGlue, enabling councils to connect their Granicus-hosted website, OpenForms digital services, and OpenCities citizen portal with core council systems including ERPs, CRMs, and document management platforms. 

OpenCities

A cloud-based website content management system that enables councils to deliver accessible, responsive websites, manage digital content and publish online services.

OpenForms

A digital forms platform that enables councils to create online forms, automate service requests and securely capture information through connected workflows.

govDelivery

A citizen communications platform that enables councils to deliver targeted email, SMS and digital notifications, improving engagement through personalised communications.

API Documentation

API Documentation

 

ANZ Contact Details

Australia Office:
Level 27, 101 Collins Street, Melbourne VIC 3000
Phone: +61 3 9913 0020

New Zealand Office:
21 Queen Street, Auckland CBD, Auckland 1010
Phone: +61 3 9913 0020
 

 

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