Retriever Communications is a global field service management company founded in 1996 and headquartered in Chatswood, Sydney. Recognised as the market leader in field service management software across Australia and New Zealand and ranked in the top 10 globally, Retriever has spent over 25 years building mobile and desktop software that connects field workers with office-based teams in real time. The company is Australian-owned, with all development and support delivered locally, and operates additional offices in Houston and Europe.
For local government, Retriever replaces paper-based job sheets and manual data entry with connected digital workflows. Field crews receive jobs on their mobile devices, capture photos, record time, complete digital checklists, and obtain digital sign-off, all while office-based schedulers have live visibility of where crews are and what has been completed. The platform works in areas with no mobile coverage, guaranteeing no data loss, and communicates all recorded data immediately upon re-establishing connectivity. This makes it well suited to councils managing field crews across large or remote areas. Retriever integrates with many council back-office systems and Symphony3 has delivered integrations between Retriever and council ERP and CRM systems through SmartGlue.
Retriever holds ISO 27001 certification for information security. The platform is available 24/7 with continuous monitoring and high-severity incidents responded to on the same basis. The nature of the system means new features can be configured and enabled over time, and a high proportion of product enhancements come directly from customer feedback, with Retriever regularly taking suggestions from idea to release within six months.
Retriever Communications
Vendor
Connected Products
Retriever Communications integrates with SmartGlue, enabling councils to automate the flow of field service jobs, work orders, and crew updates between Retriever and core council systems such as Civica Authority and TechnologyOne. Symphony3 has delivered integrations between Retriever and council back-office systems, allowing field data captured in Retriever to flow directly into council ERPs and CRMs without manual re-entry.
Retriever Platform Overview
A connected field service management platform that links office-based teams with field workers in real time, supporting scheduling, work orders, data capture, and operational visibility.
Retriever Schedule
Graphical scheduling and dispatch tools for assigning work, optimising routes, and giving office teams live visibility of field crews and job progress.
Retriever Mobile
An offline-capable mobile app that lets field workers receive jobs, capture photos, record time, complete checklists, and obtain digital sign-off before synchronising when connectivity returns.
Retriever Forms
Digital forms and data capture for replacing paper-based job sheets and manual entry with structured, connected field workflows.
Field Asset Management
Field asset and work-order management that connects inspections, crew updates, and asset information with council back-office systems.