ANZ Contact Details
You can contact Snap Send Solve through their official Help Centre, app support, or directly via your local council.
Snap Send Solve is a Melbourne-based company that runs Australia and New Zealand's most widely used community issue-reporting platform. Residents use it to photograph and report problems like potholes, graffiti, broken equipment, and dumped rubbish directly to their council from their phone. The platform has grown to serve over 850 councils and organisations across Australia and New Zealand, with over 4.5 million reports submitted as of 2024.
For councils, Snap Send Solve's Enterprise tier is where the real operational value sits. It provides API integration, CRM connectivity, custom incident types, SMS notifications to residents, and data analytics, allowing reports from residents to flow directly into a council's back-office systems without manual handling by staff. Named Enterprise clients include Hume City Council, City of Port Phillip and many more. The company has worked closely with the Municipal Association of Victoria to develop its Enterprise capabilities.
Snap Send Solve is hosted in Australia and publishes its integration documentation publicly, covering V2 API versions. Symphony3 has built a two-way integration between Snap Send Solve and Civica Authority Altitude through SmartGlue, automatically routing resident reports into the council's customer request management system in real time, closing the loop between community reporting and council service delivery.