Combining open source technologies that have been tried and tested worldwide with our vast experience in local government, the platform will allow you to deliver world class digital experiences for your customers.
“The digital sales and service engine has transformed our business. Customers are easily finding us online and they are developing their own quotes online. The benefits of the engine to our businesses have been two-fold, we have experienced large sales growth while at the same time eliminating manual processing of quotes saving our salespeople up to a day and a half a week of manual processing. ”
Our purpose is to help people live better lives in a digital world. One of the ways we do this is by helping our clients to deliver simple, connected customer experiences for their customers. This helps our clients grow their businesses while also making life more convenient and easier for their customers.
Symphony3’s Digital Sales and Service Engine is built specifically for B2B organisations
Combining open source technologies that have been tried and tested worldwide with our vast experience in local government, the platform will allow you to deliver world class digital experiences for your customers, ensuring your business growth
The Result
Our solution ensures your council will deliver simple, connected customer experiences for your customers. This ensuring increased revenues and helps develop long term customer loyalty.
“The digital sales and service engine has transformed our business. Customers are easily finding us online and they are developing their own quotes online. The benefits of the engine to our businesses have been two-fold, we have experienced large sales growth while at the same time eliminating manual processing of quotes saving our salespeople up to a day and a half a week of manual processing. ”
The Challenge
Digital disruption is affecting every business, presenting both challenges and opportunities. New competitors and substitute products and services are emerging on a daily basis. At the same time, the internet opens up a global market for almost every business. Small and medium sized businesses must remain nimble and customer focused. At the same time, they need to provide online experiences for their customers on a par with what big corporates:
- Your customers you to provide them with a seamless customer experience. They don't distinguish between big and small businesses. They distinguish between good and bad customer experiences.
- To deliver a seamless experience you need to develop integrated
- You are paying hundreds of thousands of dollars annually for software licenced
The challenge is to develop a platform that presents simple digital services to the community in an environment of shrinking budgets.
The Solution
The Symphony3 Local Government Platform is an open source solution that allows you to deliver the simple, connected experiences your customers demand. Built on the Drupal open source platform, the platform combines the best software from around the world tailored to the needs of local government.
Benefits
- Enhanced Customer experience - combine all your websites and digital services into one place
- Integration with internal systems - integrate systems including GIS, customer request system, document management, finance and records management (amongst others)
- Save hundreds of thousands of dollars per annum by eliminating manual processes
- Login allows customers to self-serve, on any device 24 hours a day, 362 days of the year.
- Hosted solution that can be quickly deployed and launched
- Cost effective and licence free – you only pay us for our time and support
- Easy to use – administrators can be trained to add and manage events in a matter of hours
Features
- Content Management System
- Online Forms and Payments
- Events Management system
- Community consultation
- Facility Bookings
- Mapping - Find what near me
- Community and Business Directories
- Integrated email newsletters and SMS
- Data Integration
*Full technical specifications are available upon request.