Retriever

Retriever Communications is a global field service management company founded in 1996 and headquartered in Chatswood, Sydney. Recognised as the market leader in field service management software across Australia and New Zealand and ranked in the top 10 globally, Retriever has spent over 25 years building mobile and desktop software that connects field workers with office-based teams in real time. The company is Australian-owned, with all development and support delivered locally, and operates additional offices in Houston and Europe. For local government, Retriever replaces paper-based job sheets and manual data entry with connected digital workflows. Field crews receive jobs on their mobile devices, capture photos, record time, complete digital checklists, and obtain digital sign-off, all while office-based schedulers have live visibility of where crews are and what has been completed. The platform works in areas with no mobile coverage, guaranteeing no data loss, and communicates all recorded data immediately upon re-establishing connectivity. This makes it well suited to councils managing field crews across large or remote areas. Retriever integrates with many council back-office systems and Symphony3 has delivered integrations between Retriever and council ERP and CRM systems through SmartGlue. Retriever holds ISO 27001 certification for information security. The platform is available 24/7 with continuous monitoring and high-severity incidents responded to on the same basis. The nature of the system means new features can be configured and enabled over time, and a high proportion of product enhancements come directly from customer feedback, with Retriever regularly taking suggestions from idea to release within six months.