Symphony3
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Symphony3

What would it mean to your organisation if you could reduce service delivery costs from $7 a transaction to $.40 a transaction across all major services? Imagine the revenue gains by making services available online 24/7 to a worldwide audience. 

Online forms are the low hanging fruit of digital transformation. The majority of non-complex services can be delivered using online forms. The cost savings are astounding. In some industries, service delivery costs can be reduced from $7 a transaction to $.40 a transaction across every service. We know, because we’ve helped organisations like yours do it.

Our forms module is being used extensively by clients to digitise their service offerings. This includes local governments who typically deliver up to 150 different services, most of which can be digitised. We also help dozens of B2B clients who have streamlined case management, the quoting process and service delivery using online forms.

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Benefits

  • Eliminate manual processes and save costs immediately – existing clients see six-figure $ savings year on year.
  • Quick start. Choose from a library of hundreds of existing forms to get up and running quickly.
  • Integrated. Access our process maps to ensure your forms integrate with your existing business processes.
  • Licence-free. We won’t punish you for being successful. You pay a set maintenance and support fee. If you build hundreds of forms and have thousands of submissions your costs won’t increase.
  • Customisable look and feel. You can use our standard templates or you can redesign and develop your forms portal to look exactly as you want.

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Features

Core Form Functions
The system provides enterprise-standard form functionality that enables users to build powerful online forms that are easy to use. Request our functional specification documentation for core form functionality. 
Login Personalisation
When users login the form retrieves their information and pre-populates their details from the CRM embedded in the platform.
Google Address Lookup
Prompts the user to use a known Google address and thus locates the address. Requires Google API key.
Property Eziaddress Lookup
Prompts the user to select an address from the council property system so that the form is indexed against correct corporate records (For local government).
ABN Lookup
Live connection to the government database to verify the ABN against the company name. (For Australian clients)
Select Location On A Map
A map window that allows the public to indicate a location by putting a point at that location on a map. The location is stored as co-ordinates for integration and display uses.
Authorisation Workflows
Dashboard and environment for responsible staff to be notified of relevant form submission and for them to log in and authorise or approve the form.
Manager Detection From Active Directory
The login of the staff member is used to work out the relevant manager for form approval and sends them a notification (using integration with Active Directory).
Pdf Creation
Form Automatically created as a pdf file for emailing or archiving (in the records system).
Attachments
Form attachments are moved away from the public website server directory to a separate secure folder - then scanned prior to processing (this can include documents and images).
User Validation By Adding Questions
When a duplicate customer name is detected, the form adds additional questions to work out which customer is filling out the form.
Select Location On A Map
A map window that allows the public to indicate a location by putting a point at that location on a map. The location is stored as co-ordinates for integration and display uses.