How digital-first organisations empower internal stakeholders

In this webinar, we looked at what councils can do to empower employees to deliver better citizen-centric services and improved organisational performance.

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Our fourth Connected Citizens webinar looked at what councils can do to empower their employees to deliver better citizen-centric services and improved organisational performance.


The connected citizen webinar is back and we are excited to get the conversation started again! Thanks to those that participated and made our last webinars successful. If you did not attend you can view our first three webinars here.

While technology is what Symphony3 provides its Local Government Customers, we recognise people are a critical component in ensuring that your solutions work well. In this webinar, we look at what councils can do to empower employees to deliver better citizen-centric services and improved organisational performance. Join Fergal Coleman and John Nevins, as they facilitate the fourth webinar in the series. We will be joined by guests Stephen Dowling and Sonia Tammaro, as well as some of our regular contributors to share tips and tricks.

In this webinar we will share tips and insights discussing:

  • Unlearning  – The formal process of unlearning has been embraced by world-leading organisations like Atlassian and Google. We are joined by Unlearn expert Stephen Dowling to discuss how leading organisations and disruptive start-ups make unlearning and relearning part of their corporate DNA.
  • How to pay more than lip service to Agile – why prototyping, testing and trialling is so important to driving change.
  • How to create winning teams that drive transformation – how to recruit the best talent, how to align your team to your vision and how to ensure everyone performs at their best. Our expert Sonia Tammaro will provide some tips and tricks.
  • Shadow IT - How employees empower themselves with online solutions and how to make it work for you.

The purpose of the connected citizen webinars series

Symphony3’s goal in this Webinar Series is to build and share digital knowledge that will advance the Local Government Community.  With over 120 senior people from local government registering for our last three events the conversation is growing fast. We encourage you to join the community and get involved!

In this interactive webinar our aim is that attendees will:

Gain insights, and practical advice that will allow them to implement simple changes and start important internal conversations to advance digital transformation.
This session will be of interest to local government senior managers, and digital transformation, IT and customer service executives.

Our Expert Panel

Sonia Tammaro

Sonia is a senior Human Resources professional with extensive experience in consulting, talent acquisition, facilitation and change management. She has led both small and large teams within in house and consulting organisations with a key focus on strategic improvement, innovation and stakeholder management.
She has worked for many of Australia and New Zealand’s leading organisations to design, implement and/or manage contemporary Talent Acquisition functions and best practice solutions. Sonia has led high profile and complex projects that have required significant organisational change.

Stephen Dowling

Stephen will be known to some of our attendees from the Unlearn webinars we ran in 2020 and 2021.  He is a regular speaker at business industry events in Australia and overseas. He is passionate about keeping himself at the forefront of the latest thinking.
Stephen challenges and disrupts traditional mindsets and practices, recognising that what has worked in the past, may not work well into the future. It is his firm belief that the continuous cycle of learning, unlearning and relearning is critical for our future success. He is the Principal Consultant at ETM Project Management. Stephen’s knowledge and passion for business has developed over more than 30 years of experience. He has delivered many global projects, the largest being a complex upgrade of a US$2 billion technology system across 17 countries in Europe for a US Pharmaceuticals company. Stephen consults to some of the biggest companies in Australia. He presents at business workshops and is a regular international speaker at conferences and industry events.