Councils are evolving and changing
Forward-thinking councils continue to transform and change. While much progress has been made, common problems still remain. These include:
- Disjointed, inconsistent customer experiences and an inability for customers to transact fully online.
- Management have low visibility of issues & operations leading to potential image and political problems.
- Adverse impact on brand because the organisation cannot show the community that services have been performed.
- High cost & lock-in of bespoke solutions with little scope for agility, flexibility and sharing of corporate data.
- Cyber-risks as resource-poor IT teams try to manage increased cyber security threats.