An interview with Tsegaselassie Tadesse, our senior technical consultant
The Symphony3 team has grown over the last 12 months and we have added some exceptional talent both locally and internationally. Senior technical consultant Tsega Tadesse is one of our new internaltional team members. He talks about digital transformation
How SmartGlue is transforming customer relationships
Mid market organisations are embracing integration and seeing the benefits through seamless interactions with customers.
The Council of the Future - what will and what won't change
Develop a digital strategy around the things that won’t change, then develop the enabling technology to deliver.
The Digital Council: A short and practical visualisation of the council of the future
We’re delighted to present our digital council infographic, a representation of what a digitally transformed council looks like
Colac Otway Shire launches new customer portal to offer 24/7 service delivery
Last week, the Colac Otway Council relaunched their online customer portal, unveiling a fully integrated submit a request form that is available 24/7 on any device.
Glen Eira improves service delivery with launch of digital kiosk
Using Symphony3’s customer portal technology, the kiosk provides a simple easy to use interface that any member of the community can use to access key council services.
How to make local government customers happy at half the cost
Despite decreasing budgets the pressure is on every CEO to not just satisfy customers, but to delight them.
Learn to Unlearn
To drive transformation, organisations and leaders must learn to unlearn mindsets and behaviours that limit their success.