Connect the systems you already use. ERP, CRM, forms, portals and department specific apps, so data flows end to end, services run 24/7, and staff stop rekeying. Delivered on SmartGlue, our unique integration platform, we create simple, connected customer experiences. Fast, secure, and built for councils.
SmartGlue
Success stories on HP
What you get
Connected systems, one-to-one or one-to-many
Reduce manual entry, improve accuracy, and keep services online around the clock.
Automated workflows
Drag-and-drop design for real-time data flows and smart routing that speeds decisions.
Real-time visibility
Monitor health, loads and throughput; receive alerts; plan capacity and fix issues faster.
Security by design
Encryption, access controls, threat detection, audit trails, and sovereignty options built in.
Faster delivery
A growing Integration Marketplace with curated, customisable, plug-and-play connectors.
Proven platform
SmartGlue is recognised as AWS Qualified Software, meeting cloud security, reliability, and performance standards.
This approach reflects our focus on local-government integrations that deliver simple, connected customer experiences.
Example use cases
Permit requests, perfected
Speed up assessments and reduce back-and-forth with end-to-end integrations.
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SmartGlue_Permit-request-animation
Simple service requests
Accept, route and resolve from anywhere, any time — no re-keying.
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SmartGlue makes service requests simple for everyone
How it works
Connect
Link every system you need—ERP, CRM, document and finance platforms, portals and forms—so information moves once, correctly, every time.
Outcomes: streamlined processes, fewer errors, lower IT overhead.
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Connect
Automate
Use an intuitive drag-and-drop canvas to design and deploy integrations.
Capabilities: real-time data access, workflow routing, scalability, and better decision-making.
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SmartGlue Automates your dataflow easily
Monitor
See all dataflows in one place.
Capabilities: real-time monitoring, automated alerts, load balancing, uptime assurance, capacity planning, customer insights, and faster troubleshooting.
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Monitor
Secure
Keep data safe and compliant.
Capabilities: encryption and access management, threat detection, auditing/reporting, resilience and disaster recovery, and options for data control/sovereignty. (Security and compliance are core to our AWS-aligned approach.)
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SmartGlue is secure with AWS and ACSC partnerships
Integration Marketplace
Browse a growing gallery of pre-built connectors and vendor APIs to accelerate delivery and reduce cost. Start fast with plug-and-play options, then tailor as needed for your environment.
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SmartGlue Marketplace Diagram
Why Symphony3
We help clients deliver simple, connected customer experiences, and we prioritise leverage through partners like AWS and Civica to scale impact.
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